Resident WiFi Support
Living in a building with AirGen WiFi? Here's how to get back online quickly, and how to reach us if you need more help.
Living in a building with AirGen WiFi?
You're in the right place
AirGen IT runs the WiFi network in your building on behalf of your property manager or landlord. A few quick checks fix most connection problems — and if they don't, contact us and we'll help.
Try this first
Simple troubleshooting steps
My WiFi isn’t working — what should I try first?
Start by restarting the WiFi on your device: turn it off and back on, or restart your phone, laptop or console. This clears most temporary connection issues in seconds.
Is it just my device, or is it the whole room?
Check whether other devices in your room can connect. If one device is affected but others aren’t, the issue is likely with that device rather than the building network. If nothing in your room can connect, it’s worth reporting to us.
Should I restart my router?
Only if your room has its own router provided as part of your building’s WiFi setup. If you’re not sure whether you have one, or there isn’t one in your room, skip this step and contact us instead.
I’ve tried the basics and it’s still not working — what now?
Get in touch with AirGen IT directly with your building name, room number and a short description of the issue, and our support team will help resolve it.
Still stuck?
How to report a problem
If you've been through the steps above and you're still having trouble, contact AirGen IT directly and our support team will help.
- Email enquiries@airgenit.co.uk with your building name, room number and a short description of the issue.
- Or call us on +44 (0)115 7720501.
Property managers
If you manage the building rather than live in it, please use our contact page instead so we can route your enquiry correctly.