Tenant Internet Support
When a tenant's WiFi drops, they call us — not you.
Service Description
What's included
When residents have an internet problem, they contact AirGen directly — 24/7. We diagnose remotely, send a technician if needed, and keep tenants connected without your site team touching a ticket.
- Dedicated tenant helpdesk support
- 24/7 troubleshooting and issue resolution
- On-site technician visits if required
- Remote diagnostics and support
- Quick response times to service inquiries
- Guidance on network usage and optimisation
Why it matters
Benefits
- A 24/7 helpdesk tenants contact directly.
- Faults diagnosed remotely and fixed fast.
- No WiFi tickets landing with your site team.
- Engineers on site if remote fixes fall short.
- Less downtime for tenants, fewer complaints for you.
- Well-supported internet helps keep tenants renewing.
How we work
Working process
Every property gets the same four steps: survey the building, design the network around it, install with minimal disruption, then monitor and support it 24/7.
Site survey
We walk the building and test where signal carries and where it drops.
Network design
Access points planned around your layout and tenant density.
Installation
Hardware fitted and configured with minimal disruption to residents.
Monitoring and support
We monitor the network 24/7 and take resident support calls — not your site team.
FAQs
Frequently asked questions
Who supports tenants when the WiFi goes down?
Tenants have access to a dedicated helpdesk with 24/7 troubleshooting and issue resolution. Our team handles connectivity problems directly with tenants, including remote diagnostics and on-site technician visits if required.
How quickly do you respond to tenant support requests?
The service is built around quick response times to service enquiries, so tenants are not left waiting when they raise a connectivity issue.
Can issues be resolved remotely, or does someone need to visit the property?
Many issues can be resolved through remote diagnostics and support. Where that is not enough, on-site technician visits are available if required.
Does tenant support include help using the network, not just fixing faults?
Yes, alongside troubleshooting, we provide guidance on network usage and optimisation, helping tenants get the best experience out of the connection available to them.
Is dedicated tenant support included with managed WiFi or a separate service?
Dedicated tenant support is one of the core elements of our fully managed WiFi service, and is also available as a focused offering on its own. Contact enquiries@airgenit.co.uk or +44 (0)115 7720501 to discuss your property.