24/7 Monitoring
We watch your network around the clock and fix faults before tenants report them.
Service Description
What's included
Our team monitors your network day and night — performance, faults and security threats. When something goes wrong we respond immediately, often before a tenant has picked up the phone, and you get clear reports on how the network is running.
- Continuous real-time network monitoring
- Immediate alerts on faults
- Proactive issue identification and resolution
- Automated performance optimisation
- Security threat monitoring
- Detailed reporting and analytics
Why it matters
Benefits
- Overnight faults handled overnight, not next morning.
- Less downtime: faults spotted and worked on immediately.
- Most issues fixed before tenants notice them.
- A network that stays fast under daily load.
- Security threats flagged as they appear.
- Clear reports on how the network is performing.
How we work
Working process
Every property gets the same four steps: survey the building, design the network around it, install with minimal disruption, then monitor and support it 24/7.
Site survey
We walk the building and test where signal carries and where it drops.
Network design
Access points planned around your layout and tenant density.
Installation
Hardware fitted and configured with minimal disruption to residents.
Monitoring and support
We monitor the network 24/7 and take resident support calls — not your site team.
FAQs
Frequently asked questions
What does 24/7 network monitoring actually cover?
AirGen's 24/7 Monitoring service continuously oversees your network for potential issues, monitors for security threats, and optimises performance around the clock. Our team responds immediately to disruptions, catching and resolving problems before they impact tenants.
Who watches the network outside normal office hours?
Monitoring is round-the-clock, not limited to business hours. Our expert team continuously oversees network health and responds immediately to any disruptions, so issues are caught whether they arise during the day or overnight.
Can I see how my network is performing?
Yes, the service includes detailed reporting and analytics, giving you access to reports on network performance for ongoing insight into how your WiFi is running.
Does monitoring cover security as well as connectivity?
Yes. Alongside performance monitoring, our service includes security monitoring for potential threats, so issues affecting both reliability and safety are picked up continuously.
Is 24/7 monitoring available for PBSA and BTR specifically?
Yes, this service is designed for larger multi-tenant buildings such as PBSA, BTR and co-living, where consistent uptime is critical to tenant satisfaction. Contact enquiries@airgenit.co.uk or +44 (0)115 7720501 to discuss your property.